AI Helpdesk
Intelligent support system for CLAIM.sa clinics
Total Tickets
147
New
12
In Progress
23
Resolved
89
Solved by AI
34
38% AI resolution
SLA Breached
2
4 at risk
Urgent & At-Risk Tickets
Tickets requiring immediate attention
Payment not received by clinic
Rawabi Dental Clinic • Fatima Al-Saud
Agent Status
Sarah Al-Rashid
L1 SUPPORT
5/10
tickets
Mohammed Hassan
L2 SUPPORT
3/8
tickets
Fatima Al-Saud
L3 SPECIALIST
2/5
tickets
Ahmed Al-Farsi
TEAM LEAD
1/3
tickets
Noura Al-Qahtani
DEPARTMENT HEAD
0/2
tickets
Recent Tickets
Cannot access financing dashboard
Al Salam Medical Center • 70d ago
When will my financing be approved?
Gulf Physiotherapy Center • 70d ago
Payment not received by clinic
Rawabi Dental Clinic • 70d ago
New clinic interested in financing
Smile Dental Studio • 70d ago
Request for financial statement
Al Noor Specialist Clinic • 70d ago
AI Performance
2.5s
Avg AI Response
156
AI Conversations
89%
Accuracy Rate